Registered Manager

Circa £45,000 DOE

We currently have an exciting internal opportunity for an existing Registered Manager, with experience in housing with care or independent living, to work across two housing with care schemes, St Augustines Place (35 beds) and The Lawns (30 beds). This will be a permanent contract and the postholder will be CQC registered across both schemes.

Main responsibilities will include:  

As the Registered Manager responsible for two care settings, you will work closely with the senior Care team to develop mechanisms to safely oversee your portfolio of services and maintain a warm, caring environment that makes our tenants feel at home, whilst promoting maximum independence alongside:

• Working closely with and line managing the Deputy Managers to ensure safe and good quality care and a positive culture which upholds our values.
• Developing strong and positive relationships with Registered Social Landlords to ensure effective building safety and compliance and a referral pipeline to deliver occupancy targets.
• Ensuring each tenant is provided with a person-centred care plan that is effectively implemented and regularly updated as care needs change/develop.
• Identifying and managing risk and improvement actions and ensuring these are recorded, reported and escalated accordingly.
• Ensuring appropriate staffing levels are maintained within the establishment, including recruiting and appointing new starters liaising with the recruitment and HR teams.
• Complying with the Health and Social Care Act 2008, CQC legislation and Norse Care policies and procedures.
• Developing opportunities for improving the standard of care by encouraging engagement from relatives, friends and local community, proactively using feedback to enhance services and complying with the complaints and compliments process.

About You

We’re seeking an exceptional leader who will thrive in a collaborative role and share our passion for delivering excellence in care. Alongside this, you will be able to demonstrate: 

*         A proven track record as a successful CQC Registered Manager in residential care, achieving “good” or “outstanding” results for CQC inspections.

*         In-depth knowledge of dementia care and related best practice with Level 5 Diploma and Level 4 NVQ in Health and Social Care or Registered Managers Award or equivalent. 

*         Strong leadership and communication skills with a focus on teamwork and a collaborative approach.  

• Fantastic communication skills, with an excellent ability to build strong, professional working relationships across the Group.
• Previous experience in successfully recruiting and selecting employees, supported by Teams at Head Office.  

*         Experience in achieving compliance and high-quality outcomes in care settings. 

*         Commitment to fostering a positive and inclusive culture for residents and staff. 

Why work for NorseCare? 

NorseCare are Norfolk's largest care providers with 36 care homes & schemes, delivering dedicated and individually driven care services throughout the region. Our residents & tenants are at the heart of everything we do, and we build teams of caring professionals to ensure their needs can remain our main priority.

We are industry leaders in delivering high quality, person-centred care, being recognised regionally and nationally for our service through a number of “outstanding” CQC ratings and receiving several awards.

In return we will offer: 

Our staff are fully supported by operational teams, management and colleagues at head office providing you with the training and development opportunities to succeed. Alongside this we offer:

• Annual Leave, sickness + pension scheme
• A comprehensive induction programme supported by Regional Managers and Head Office Management
• Fully supported personal development to achieve your career aspirations through award winning training and courses paid for by NorseCare
• Regular learning and training reviews with access to our digital E-learning platform and our learning resource library
• A fantastic Refer a Friend scheme up to the value of £250
• + many more!

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. 

Due to the high numbers of applications we receive for our vacancies, if you do not hear from us within 2 weeks of the date you apply, please assume that your application has been unsuccessful for this position.