Compliance Coordinator

Newport 

£27,269.00

37 Hours, Monday - Friday (No weekends)

Norse Group are one of the UK’s most dynamic and fast-growing companies, built on a foundation of joint ventures with Local Government partners and consistently delivering award winning services across a wide range of disciplines throughout the UK.

The employer for this job role is Newport Norse who are a partnership between the Norse Group and Newport City Council, providing expertise across property, maintenance, estate management, and facilities management.

Newport Norse has an excellent opportunity available for a Compliance Coordinator to join the team based in Newport, South Wales.  Responsible for day-to-day contract management (including raising orders, instructing and scheduling contractors, conducting audits and inspections, and verifying that all activity and outcomes meet regulatory, best practice, and company standards), two Compliance Coordinators assist the Compliance Manager in the delivery of the statutory compliance programme – focussing on mechanical and electrical testing.

Areas of responsibility include:

• Documentation and Records – Accurately complete and maintain compliance documentation. Update compliance records and systems to reflect the status of all properties.
• Works ordering – Use the Newport Norse works ordering package to schedule and distribute compliance works, manage jobs, and update actions. Process orders with contractors, verify payment requests, and undertake other administrative duties as required.
• Contractor management – Collaborate with external contractors to ensure timely completion of compliance works and resulting remedial repairs, updating, and maintaining compliance systems and records.
• Reporting & budget management – Track and report activity and outcomes against key performance indicators, ensuring Compliance Manager is updated with progress.  Manage budgets and spend in relation to remedial repairs.
• Customer service – Manage inquiries from stakeholders sensitively, communicating clearly to address challenges or concerns while maintaining high standards of service.  Serve as the first point of contact for clients and contractors via phone, email, and in person.
• Stakeholder engagement – Engage with internal and external stakeholders to facilitate access for compliance inspections and resolve issues. Work closely with building managers, property owners, and other stakeholders to communicate inspection results and recommendations.

Our Successful Candidate:

(E) – Essential, (D) – Desirable

• Strong verbal and written communication skills, demonstrating the ability to communicate with a range of stakeholders, suppliers, contractors, and clients, as well as work effectively in a team. (E)
• Highly organised, with the ability to prioritise and manage a varied caseload across a portfolio of buildings. (E)
• Proficient in general IT packages, such as Microsoft Office (Word, Excel, Outlook, PowerPoint) (E)
• Knowledge of relevant mechanical & electrical installations (e.g. EICR, Commercial Servicing) (D)
• Experience in a public sector compliance related role. (D)
• Good working knowledge of relevant building and Health and Safety Legislation and regulations. (D)
• Experience of working with a cloud-based document portal or similar system. (D)
• Experience of working with a cloud-based works ordering system or similar. (D)

We are offering:

• Access to the valuable Local Government Pension Scheme (LGPS Pension)
• Generous annual leave package of 25 days (including two concessionary days), plus bank holidays
• Enhanced occupational sickness pay scheme
• Agile and flexible working arrangements.
• Payment of one professional membership (where applicable
• Access to Group-wide benefits and offers
• Opportunities for training, development, and growth

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

Please read the attached job description and person specification to ensure you meet the criteria for the role before applying.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.